Lolajack Casino Terms and Conditions

This page sets out the rules that apply when you use our platform. It explains the relationship between us and our users, and describes the main obligations, rights and procedures that govern accounts, payments, promotions and disputes. By accessing or using the site you agree to these terms, and we expect all users to read them and comply with our rules.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must notify us promptly if you suspect unauthorised access or any other security issue. We may require identity verification at any time to protect your account and to comply with our internal checks. If we reasonably suspect fraud, money laundering or breach of terms, we may restrict, suspend or close your account while we investigate.

Eligibility requirements

To hold an account you must meet our eligibility criteria. You must be of legal age to gamble in the United Kingdom and capable of entering into a binding agreement. We will not accept applications from persons who are subject to exclusion from gambling, or from jurisdictions we have restricted. We may request documents to confirm age, identity and address before allowing withdrawals or continuing account use.

Acceptable platform use

When using the platform you must act honestly and lawfully. Prohibited behaviour includes account sharing, using multiple accounts to bypass rules, manipulating game or promotion mechanics, and any attempt to interfere with the platform or other users. We reserve the right to suspend accounts, void bets and reclaim bonuses where we reasonably consider there has been abuse or a breach of these terms.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these rules. We may require activation steps, eligible deposit methods, minimum deposits and wagering conditions for bonus funds and free spins. Bonuses are non-transferable and will be void if we suspect abuse. Eligible games and contribution rates to wagering may vary by promotion and are published with each offer. Where a promotion conflicts with these terms, the promotion terms prevail.

Deposits and withdrawals

We accept the payment methods displayed in your account. You must use payment methods in your own name and provide verification documents when requested. Deposits are typically available for play immediately, while withdrawals are subject to verification and security checks. We may apply account limits, hold requested withdrawals pending checks, and require that bonus conditions are met before funds are released. We do not guarantee any particular processing time for a withdrawal.

Dispute resolution

If you have a query or dispute, please contact our support team in the first instance. We will investigate and aim to resolve matters promptly and fairly. If the dispute cannot be resolved directly, we may refer the matter to an independent dispute resolution service where applicable. Using the platform does not remove your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered users of material changes by a notice on our site or other reasonable means. Continued use of your account after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and contact support to close your account.